Consumer Rights & Fair Commerce · BR-046

Reason-First Refund Help

Under UK & EU consumer regulations, your refund entitlement is determined primarily by the reason for your request, not merely arbitrary timing cut-offs.

Select Ticket

Select Reason for RequestStrict statutory alignment

Event CancelledStatutory Full

Automatic full refund by law, including all booking fees and unallocated contributions.

Event Postponed / RescheduledStatutory Full

Full refund within 14 days of postponement notification, or choose to retain ticket for new date.

Material Change to EventStatutory Full

City venue change, format alteration, or key programme withdrawal entitles you to a full refund.

Access Needs Could Not Be MetStatutory Full

Declared accessibility requirements were unfulfilled by venue/organiser. Handled on priority queue.

Duplicate / Erroneous ChargeStatutory Full

Fast-track verification and refund of duplicate payment transaction.

Personal Circumstances / Cannot AttendPolicy

Try face-value resale or free ticket transfer first. If refunded, the organiser's stepped timetable applies.

Entitlement for Personal Circumstances / Cannot Attend: Organiser Cancellation Policy

Organiser's published cancellation policy applies (60+ days: 100%, 30-60 days: 75%, 14-30 days: 50%, <14 days: 0%). You can also resell your ticket at face value or transfer it for free with no fees.

Additional Details & Explanation (Optional)

Cancel and Return

Delete your account

This permanently removes your profile, unused tickets, saved events and rewards.

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